Cookie Policy
1. What are cookies
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work, to remember your preferences, and to provide information to website owners.
This policy explains what cookies and similar technologies (such as browser localStorage) we use on aircarerscompanion.co.uk, why we use them, and how you can control them.
2. The law on cookies
Under the Privacy and Electronic Communications Regulations 2003 (PECR), we must tell you about any cookies we use that are not strictly necessary, and get your consent before placing them on your device.
We ask for your consent through a cookie banner when you first visit our website. You can change your preferences at any time by clearing your browser storage for this site.
3. The cookies and similar technologies we use
3.1 Strictly necessary
These are essential for the platform to work. They cannot be switched off. They do not require your consent.
| Name | Provider | Purpose | Duration |
|---|---|---|---|
sb-access-token | Supabase (in-house) | Keeps you logged in to your account | Session |
sb-refresh-token | Supabase (in-house) | Refreshes your login session securely | 30 days |
cookie_consent_accepted (browser localStorage) | In-house | Records your cookie consent decision so we don't ask you again | Persistent until cleared |
aircarers_auth_version (browser localStorage) | In-house | App auth-integrity flag | Persistent until cleared |
__stripe_mid, __stripe_sid | Stripe | Fraud detection on payment processing | 1 year / session |
3.2 Analytics
These help us understand how people use our platform so we can improve it. They require your consent.
| Name | Provider | Purpose | Duration |
|---|---|---|---|
ph_*_posthog (localStorage / cookies) | PostHog | Anonymous product analytics, page views, conversion paths, error tracking | Up to 1 year |
3.3 Functional
These remember your preferences to give you a better experience. They require your consent.
| Name | Provider | Purpose | Duration |
|---|---|---|---|
twk_*, __tawkuuid, related | Tawk.to | Powers our in-platform live chat widget so you can talk to Lucie | Up to 6 months |
3.4 Marketing
These help us measure the effectiveness of our advertising and reach people who might benefit from AirCarers Companion. They require your consent.
| Name | Provider | Purpose | Duration |
|---|---|---|---|
_fbp, _fbc | Meta (Facebook) | Advertising attribution and audience-building via Meta Pixel | Up to 3 months |
If you do not consent to marketing cookies, we will not load the Meta Pixel and these cookies will not be set.
4. Third party cookies
Some service providers may place their own cookies on your device. We do not control these cookies. The main third parties are:
- Stripe, payment processing (strictly necessary). See stripe.com/gb/privacy.
- PostHog, analytics. See posthog.com/privacy.
- Meta, advertising attribution. See facebook.com/privacy/policy.
- Tawk.to, live chat. See tawk.to/privacy.
5. How to manage cookies
5.1 Through our cookie banner
When you first visit our website, we will ask for your consent to place non-essential cookies. You can accept all, reject all, or choose which types to accept.
5.2 Through your browser
You can also control cookies through your browser settings. Most browsers allow you to see what cookies are stored, delete them individually, block cookies from specific websites, block all cookies, or delete all cookies when you close your browser.
If you block all cookies, some parts of our platform may not work correctly. In particular, you will not be able to stay logged in.
To find out how to manage cookies in your browser, visit your browser's help section or aboutcookies.org.
6. Changes to this policy
We may update this policy from time to time. The date at the top of this document shows when it was last updated. We will notify you of significant changes through the platform or by email.
7. Contact us
If you have any questions about our use of cookies, contact us at:
Aircarerscompanion Ltd · Company No. 17175837
Registered office: 57A Commercial Street, Rothwell, Leeds LS26 0QD (c/o FutureProof Accounting)
Operational address: Ware, Hertfordshire
lucie@aircarers.co.uk · aircarerscompanion.co.uk
See also: Privacy Policy · Terms of Use · Safeguarding Policy