Acceptable Use Policy
AirCarers Companion works because the people on it treat each other well. This policy sets out what we expect from families and from companions: honest information on profiles and bookings, respectful communication, visits that stay within what was agreed, and no attempt to pressure a companion into personal care, medication or any other regulated task. It also sets out what is not allowed, including harassment, discrimination, fraudulent payment, sharing another person's private details, and taking bookings off the platform to avoid vetting, insurance and payment protection.
If someone breaks these rules we will look into it, and we can suspend or remove an account. Safeguarding concerns are treated separately and urgently. If you have seen something that worries you, you do not need to be certain before you tell us. Call 07455 750006 or email lucie@aircarers.co.uk, and read our complaints procedure and safeguarding policy for what happens next.